CUSTOMER SERVICE LIFETIME WARRANTY FREE SHIPPING 100% REFUND POLICY
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Return & Refund Policy
7-Day Money Back Guarantee
You are able to return or exchange the product for any reasons within 7 days from when it was received, we are happy to arrange a replacement or full refund (not including the shipping insurance premium, tax and shipping fee) in order to ensure that every customer is satisfied.
Every customer purchased from BDD Co. will enjoy a 7-day right of return. Customers will only need to pay for the return shipping and insurance fee. Please note that the purchased items must remain original purchase condition, also include all the product documents, and be shipped within 7 days to qualify for return. For orders shipping to China, 7-day will start from when the customers receive the items, and 20% reservation fee is non-refundable. To get a return authorization on orders, please follow the steps below.
Before Accepting The Shipment
All of your orders we ship are fully insured. It is important that if the package or item delivered to you arrives damaged or tampered, please refuse the shipment, take pictures for record and email us immediately at service@bddco.com . For damaged or missing items, please keep all the packaging materials and articles during the waiting process. Claims for damaged or lost items must be reported within 5 days after receipt the parcel. BDD Co. will not be responsible for lost or damaged returned shipments.
International Returns
If any additional costs or charges arise during the process of returning the items, BDD Co. will not be responsible for the costs or charges. BDD Co. reserves the right to charge you for any fees we incur at the time of package receipt. To avoid additional charges, we recommend sending your return via our preferred insured FedEx carrier. For your convenience and at your discretion, we can assist you to purchase the insurance at a discounted rate by shipping with FedEx International Priority® service.
Shipping Charges
In terms of return shipping fee, BDD Co. will not be responsible for the unauthorized expenses. Therefore, please be informed that Do Not ship returns C.O.D (Cash on Delivery). Please retain all shipping materials for FedEx pick up and/or inspection.
If we make a request of products recall. Depending on the situation, we may be responsible for partially or fully return shipping expenses at our discretion. However, we will not be responsible for the additional cost arising out of the unauthorized delivery services.
To Prepare Returning The Products For An Exchange Or Refund:
1. For all returns, please email us at service@bddco.com prior to returning the items. You need to provide your BDD Co. order number and return code (the return code will be sent to you after we achieve mutual consent about the return issues). Please be informed that the items should be packed carefully and securely in its original packaging along with all the documents relating to the products and purchase full insurance for the items. If you cannot achieve the above requirements, return application will not be processed.
2. If your item was delivered with a diamond certificate and that certificate is not returned, you will have to pay a diamond certificate replacement fee of USD250 (or equivalent amount in other currencies).
During the return process, we recommend that you pack your items carefully and securely in its original packaging materials and purchase a full insurance for the items. We are not responsible for lost or stolen articles. Therefore, it is essential to purchase full insurances for the items. Customers will need to purchase full insurances for the items by themselves or contact us for insurance purchase assistance. For safety reasons, do not write "BDD Co.", "Diamond", "Gold" or "Jewelry" anywhere on the outside of the box.
After BDD Co. Received Your Return
Once the parcel arrives in our hands, we will send you a confirmation email and will conduct the return process during Monday to Friday.
Your returned items will be sent to our jewelry expert for a comprehensive examination, which including a series of quality inspection to ensure that the items did not suffer any damage or modification (Please be informed that the jewelry expert is not BDD Co. immediate staff). Once we found the items are damaged or has been modified, the return application will be considered invalid. If there are any questions regarding your return, we will contact you. In contrast, once we found the items are completely fine in every aspect, your return will be fully processed and you will receive a return (exchange/refund) confirmation email.
For items exchange, if you have already received the return confirmation email and are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment.
Reward Points Returns
If you used reward points in purchasing the items, after your returned items have been recognized by the quality assurance department, we will preferentially return the number of reward points you used back into your BDD Co. member account in 1-2 business days. If you purchased more than one item and you decided to keep some of those items. In this case, reward points cannot be used on the items you decided to keep, the reward points you have used will be recalculated and preferentially returned to your BDD Co. member account at the day of returning reward points.
Change Or Cancel An Order
If you would like to change or cancel an order, please email us at service@bddco.com . We will check the progress of the order transport and see whether it is possible to accommodate order changes before the products have been shipped. Some changes may increase the preparation time and result in a shipping delay. We cannot accommodate changes or cancellations on special request orders and/or the orders that have already been shipped. If your parcel has already been shipped, please contact us to carry on the return arrangement in accordance with the Return & Refund Policy after you received the parcel.
In case of any dispute, BDD Co. reserves the right of final decision.